SHIPPING & RETURNS
How much is the shipping?
Delivery in mainland Spain is free from €60 purchase or subscription. Below this amount, the cost of your shipment will have a minimum cost of €5, and the rest will be calculated according to the weight and point of collection or home delivery.
When will I recive my order?
We prepare and ship your orders within 48 hours of receiving your order (except Saturdays, Sundays and holidays). As soon as your order is shipped, we will send you an email with the tracking number. Then it will be necessary to count from 2 to 3 business days for delivery in Madrid capital and from 3 to 5 days for the rest of Spain. However, these deadlines are indicative and may be affected by circumstances unrelated to the transport service.
How do I know what state my order is in?
We like you to have all the information, so we will send you an email when we start preparing your order and, as soon as your order is shipped, we will send you an email with the tracking number.
How can I track my order?
You will receive an email when your package is on its way with a tracking code. With this code you can be informed at all times of your order on the Post Office page.
In what periods can there be delays?
In general, delays occur at times such as Christmas, Black Friday or possible transport strikes, but it can also be due to adverse weather conditions such as snowfall, floods... but don't worry, we will always be on the lookout and we will try to ensure that your package arrives as soon as possible. possible time.
How do deliveries work?
Once the order has been placed, you can choose the place of your delivery. We offer you two options:
- To an address that you provide us in your purchase. Two delivery attempts will be made to the indicated shipping address. If you are absent at the time of delivery, the postman will try to leave a notice in the mailbox. It is not always possible to leave a note, since sometimes the postman cannot access the portal or the housing complex. If you are also absent on the second delivery, your order will remain for 15 days at your post office. For any delivery problems, you can write to us at firstname.lastname@example.org so that we can provide you with contact information or help in whatever is necessary.
- At collection point. Your order will be delivered to the Post Office or CityPack Point that you have chosen at the time of payment of your order.
What happens if my delivery address is incorrect?
We recommend that you review the address indicated when placing your orders to ensure that the data is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, contact us as soon as possible at email@example.com This management can increase the delay in delivery. Do not forget to check all the fields well.
We work so that our products live up to your expectations, however if for any reason you want to return the products, you can do so without any problem. Here's how to do it depending on the situation:
Your order has arrived in poor condition.
You've changed your mind, you don't want one or more of the products.
Nothing happens, the return is very easy. Contact us by email firstname.lastname@example.org To manage the return, we will inform you of all the steps and the address where you must send us the products with their original box (you can send them by courier or certified mail.
Once we receive the products, we will check that everything is correct and we will contact you to confirm that the refund will be processed. In these cases, Home Healthy Home will reimburse you for the amount of the products received, except shipping costs.
STEP BY STEP:
- Send an email to email@example.com, our customer service team will detail how to do it.
- Prepare the package. It is important to keep the products and their original packaging.
- Send it to HOME HEALTHY HOME, choose the shipping method that best suits your needs. Remember to save the receipt!
- We will check it and contact you when making the refund.
The product is defective or wrong